Privacy

Septentrio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Content of this page

  1. Legitimate Interest
  2. What we collect
  3. What we do with the information we gather
  4. How we share your information
  5. Security
  6. How we use cookies
  7. Your rights
  8. Contact us

1. Legitimate Interest

We process your data based on legitimate interest. The data we collect from you is aimed at doing business with you. We will only contact you after you have requested something on our website or after we have spoken to each other at an exhibition.

Septentrio will only contact you if we have a genuine and legitimate reason to contact you and we will not harm any of your rights and interests.

Our reasons for contacting you are as follows:

  • To execute our sales and contract process and to provide you with offers and answers requested by you.
  • To send you relevant information, for products and services you have shown interest in.
  • To offer support to users of our products and services.
  • To process orders, invoicing, payments and other financial follow-ups (legal requirement).
  • To analyze and improve the use of our website and campaigns

At the basis of our processing of your data lies your personal interest. We will only send you information and direct mailings about the products you have shown interest in by filling in a form for this product. Should you want to receive other communications regarding other products and services you can change your email preferences at any time in the bottom of each email we send out. We will resort to getting your consent via an explicit consent notification under every form.

2. What we collect

We require this information to first and foremost provide you with the information you have requested.

We may collect the following information:

  • Full name and job title
  • Company contact information including email address, company name, and interests in our products (work related)
  • Demographic (company) information such as business postcode, company address
  • Data we are required to keep by law if you become a customer
  • Automatically collected data by visiting our website:  time and date of your visit, IP address, browser type and referring URL

3. What we do with the information we gather

  • Internal record keeping – We have an internal privacy policy in place.
  • We use marketing automation to aggregate data filled on our website and connect that data to our CRM.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We would contact you by e-mail for this.
  • We may use the information you have provided to customize the website according to your interests.

We will never sell your information to a third party.

We might provide your contact details only to an affiliated partner such as a wholesaler, distributor/dealer or service provider in case we feel they can support your specific request better than Septentrio doing this direct with you.

4. How we share your information

In the following limited situations, we may disclose information that we collect or that you provide to us:

  • to our contractors, service providers and other third parties who provide data processing services to us and with whom the sharing of your Personal Information is necessary to undertake the work e.g. to process billing, to analyse data, host data, to provide customer support and to deliver online and offline marketing communications about us and/or our affiliates that we think will interest you.
  • as required by law, such as to comply with any court order, subpoena or other law or legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a governmental or regulatory request.
  • to enforce our rights arising from any contracts entered into between you and us and for billing and collection.
  • to affiliates of our corporate group for customer support, marketing, technical operations, and account management purposes.
  • to a buyer or other successor in the event of a merger, sale or transfer of some or all of our assets.

5. Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. While we cannot ensure or guarantee that loss, misuse or alteration of information will not occur, we use all reasonable efforts to prevent this.

6. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a certain website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. You can read more about this in our cookie policy below.

We use cookies to personalize content, show and personalize ads, provide users with social media (re)targeting and to analyze website traffic.

7. Your Rights

You have the following rights:

  • The right to request access to the personal data that we hold about you;
  • The right to request rectification of the personal data that we hold about you;
  • The right to request erasure of the personal data that we hold about you;
  • The right to request restriction of processing about you;
  • The right to object to processing; and
  • The right to data portability.

8. Contact us

Please do not hesitate to contact us at dataprotection@septentrio.com should you have any questions that are not answered in this Privacy Statement or if you have any suggestions or comments regarding its provisions or any complaints.

If you have any specific questions, please contact us at:

Septentrio N.V.
Greenhill Campus
Interleuvenlaan 15i
3001 Heverlee
Belgium
dataprotection@septentrio.com
+32 16 30 08 00