Septentrio Support
New ! - Updated Download Section
The download section of our website has been updated to allow you to get easier access to new firmware, updated manuals and other information related to your product. From now on, you can find all the downloads for your products in the support section of each individual product. Also the most recent versions of RxTools and RxMobile for your product can be retrieved there. On the product page you can select your product, the downloads can be found on the 'support tab'. On these pages you can also find a new RSS feed you can subscribe to receive updates specific to your product.
To access the downloads on the product page you will have to log in using your account and password. If you don't have one yet or you have forgotten your password, please click here to register. Note that the accounts and passwords used for the old download page are no longer valid.
Once you have registered an account, Septentrio staff will grant you access to the download pages. This process might take a few hours.
Per additional questions, please contact Septentrio Support (support@septentrio.com)
Septentrio prides itself on providing tailored support on the required technical level both before and after product purchase. Support services are provided without charge and over the lifetime of the product. Requests for support can be made by simply logging in to our Online Support Section, if you are not yet registered, and launching a Request for Support. Registered customers and users can benefit from direct access to multiple information entry points and specific download sections such as application notes, Firmware, users manuals and more.
For more advanced issues or complex GNSS integration, our application engineers can provide on-site consultancy enabling your team to select the most appropriate receivers and configurations to suit your needs. Additionally application engineering can also assist support during the operational phase of your application. Requests for application engineering consultancy can be addressed to Sales.
Septentrio Support Representatives shall endeavour to respond to technical support inquiries in a prompt manner usually within two business days. The time required to resolve particular technical support issues will however depend on a number of factors, including the complexity of the request. The scope of technical support provided by Septentrio includes:
- Assisting customers with the proper operation or installation of Septentrio's own hardware and software products
- Explaining or clarifying the functionality of our products and associated manuals
- Resolving or assisting the work-around of any errors or malfunctions in our products