Septentrio Support

Septentrio prides itself on its tailored support offered on multiple levels both before as after a product purchase.
Support services are provided without charge and during the lifetime of the product.
Requests for support can be made by simply logging in to our Online Support Section, if you are not yet registered, and launching a Request for Support. Registered customers or users will benefit from a direct access to multiple information entry points and specific download sections such as application notes, Firmware, manuals and more.

For advanced and complex GNSS integrations, our application engineers provide on-site consultancy to your team in selecting the most appropriate receivers and configurations that suite your needs. Additionally if needed application engineering will also assist support during the operational phase of your application. Requests for application engineering consultancy can be addressed to Sales.

Septentrio Support Representatives shall endeavour to respond to technical support inquiries in a prompt manner usually within two business days. The time required to resolve particular technical support issues will however depend on a number of factors, including the complexity of the request.

The scope of technical support provided by Septentrio includes:

• Assisting customers with the proper operation or installation of Septentrio's own hardware and software products
• Explaining or clarifying the functionality of our products and associated manuals
• Resolving or assisting the work-around of any errors or malfunctions in our products